The conditions indicated herein govern all purchases of services/products marketed by Shakti Caterina Maggi on the web platform

To purchase the services/products marketed you must accept the following Terms and Conditions.

  1. Definitions
  2. Payment Instruments
  3. Price of Services/Products and Commissions
  4. Subscription Renewal
  5. Cancellation
  6. Postponed or Canceled Webinar
  7. Scope of Customer Responsibility
  8. Scope of Liability and Rights of the Company
  9. Use of remote communication techniques
  10. Complaints
  11. Maintenance and updating of the Platform
  12. Suspension of the Service/Platform
  13. General

Art.1 Definitions

The following definitions apply to these general terms and conditions, it being understood that definitions in the plural will apply to the corresponding term in the singular and vice versa:

1.1 Platform: means the website

1.2 Company: means Caterina Maggi, with registered office in Rimini (RN), Via Antonio e Leonida Valentini, 11, VAT No.: IT01844490894, owner of the Platform

1.3 Services/Products: Services/Products are defined as those that are marketed and promoted on the Platform (by way of example but not limited to LIVE, ON DEMAND, SUBSCRIPTION).

1.4 Customer: is the person who, through various sales tools, purchases the Services marketed and promoted on the Platform. If the Customer is a natural person, he/she is to be considered a consumer and, therefore, subject to the relevant regulations set out in Legislative Decree 206/2005 – Consumer Code.

1.5 Supplier: In order to provide certain Services, the Company may use technologies provided by third parties. The Company is free to change supplier and/or technology according to company policies at any time.

1.6 Subscription: The subscription (contract), which the Customer enters into with the Company, is one of the tools that allows access for a certain period of time to the Services offered.

The subscription concerns, therefore, a plan of Services that are guaranteed at a lower price than the fee that the user would have to pay if he were to use the same Service each time during the same period. The reduced tariff is designed above all for cases in which the Services are used for relatively long periods.

1.7 Coupon Code: also called discount coupon, purchase coupon or voucher, it is an electronic ticket that entitles to a discount on a specific purchase.

1.8 LIVE Seminar: A live seminar delivered using Webinar technology. LIVE seminar is used to conduct meetings, presentations or courses, where each participant logs in from their own computer and is connected with other participants via the Internet. Webinars are an interactive system where participants can interact with each other and with the seminar coordinator (auditor) using the tools available from video conferencing systems.

Webinars can take place by downloading a program to each participant’s computer, or by connecting to a web application through a link distributed by email (meeting invitation). To access the LIVE seminar it is obviously necessary to have an Internet connection, a program for managing multimedia tools, and a speaker/headphone. The seminars can be free of charge or paid for and may require a code or registration for access.

1.9 ON DEMAND: is a recorded seminar composed of a Video lesson. The seminar is carried out directly on the platform, without the need for any other software.

Art. 2 Payment instruments

2.1 The payment of the Services is allowed by credit card (by way of example but not limited to VISA, MASTERCARD, VISA ELECTRON, POSTEPAY) or by PAYPAL. The transactions carried out with such instrument are absolutely sure and the shipment of the sensitive information through the Internet uses a protocol with safety standards between the highest on the market.

The authorization to purchase by credit card or Paypal, is normally immediate and contextual to the confirmation of the order, while the actual transaction may be realized and accounted for in the days immediately following.

Art. 3 Price of Services/Products and commissions

3.1 The prices are reported on the Services/Products themselves. The Company does not charge commission on transactions made for the sale of Services/Products.

3.2 The price of the Services/Products shall include VAT.

Art. 4 Subscription Renewal

4.1 Subscriptions placed on the Platform are automatically renewed. Before the expiry date, the Customer will receive a reminder email informing them of the next subscription renewal.

Art. 5 Renunciation

5.1 If the Customer decides to waive the Service/Product previously purchased, there is no refund. It is not possible, in fact, to exercise the right of withdrawal pursuant to Article 55 of the Consumer Code and pursuant to Legislative Decree 22 May 1999, n. 185, as reported in art. 7 paragraph B.

The Company may still decide to refund the full amount or part thereof in the form of Coupon Code.

Art. 6 LIVE postponed or cancelled

6.1 The Company is in no way responsible for any inconvenience caused by necessary changes in the date of scheduling of the LIVE. In the event that these occur, the Customer will not be entitled to a refund, but may request a Coupon Code of equal amount by writing to [email protected] The Coupon Code will be valid for a maximum of 3 months and can be applied to any other Service/Product available on the Platform.

6.2 The Company is in no way responsible for any cancellation of a LIVE. Should this occur, the Customer will not be entitled to a refund, but may request a Coupon Code of the same amount by writing to [email protected] The Coupon Code will be valid for a maximum of 3 months and can be applied to any other Service/Product available on the Platform.

Art. 7 Scope of the Client’s responsibility

7.1 In order to access the Services/Products, the Client must be in possession of the necessary equipment and carefully follow the instructions clearly described on the Platform (Minimum System Requirements, Online Check, etc.).

7.2 The Customer is responsible for correctly entering their data in the fields required for the provision of the Service.

7.3 The Customer must observe the times and schedules of the offered LIVE sessions.

7.4 The Customer must promptly communicate on the Live-Chat any problems in connecting to the LIVEs, thus allowing the Company to intervene in real time to solve the problem, without affecting the connection time and duration.

Art. 8 Scope of responsibility and rights of the Company


8.1 The Company is not responsible for the malfunctioning of the Service due to the use of unsuitable computer equipment or problems related to the Internet connection of the user, nor of the consequences arising from the use, by the Customer, of data provided by third parties or made available on other sites. In these cases there is NO refund of the cost of the Service provided, not even in the form of Coupon Code.


8.2 The Company is not responsible for incorrect data entry by the Customer in the fields required for the provision of services.

8.3 The Company shall not be liable for any failure to connect to the LIVE Services on time or for any problems referred to in paragraph 8.1 above.


8.4 The Company undertakes to make available to the participants, for a limited period, the recordings of the LIVE, if available.


8.5 The Company reserves the right to withdraw, modify, suspend or interrupt any function or service rendered by it in relation to the sale of the Services, where this is necessary or appropriate for technical and/or organisational reasons.


Art. 9 Use of remote communication techniques


9.1 The Customer expressly authorizes the Company to send by e-mail any information relating to the execution of this contract.


Art. 10 Complaints


10.1 Any complaints regarding the Service or the Platform must be forwarded to the Company by e-mail to [email protected].


Art. 11 Maintenance and updating of the Platform


11.1 The Platform is covered by ongoing maintenance and updates.


Art. 12 Suspension of the Service/Platform


12.1 The Company may suspend the Platform and the related Services even without prior notice in the following cases

– it considers this necessary to guarantee the security of the Service itself

– it finds that the Customer has used the Service in an improper manner or in a manner that does not comply with the rules set out in the contract (including operating instructions).


12.2 Suspensions of the Platform and related Services may also occur due to events not attributable to the Company, such as: interruptions, slowdowns or malfunctioning of the telephone or telematic connection; impediments caused by legal provisions or authorities; events of third parties.

12.3 Further causes of suspension may occur, by way of example only, due to lightning, floods, exceptional weather phenomena, fires, explosions, wars, civil unrest, strikes or acts of local or central government or other competent authorities or events beyond the control of the Company.

12.4 Any suspensions shall not give rise to any liability on the part of the Company, not even for errors and delays that arise due to the Customer’s failure to operate.

Art. 13 General

13.1 Even in the event that any of the provisions of these general terms and conditions is inapplicable, the others will continue to have full effect.

13.2 The contract of sale between the Company and the Client concerning the available Services shall be interpreted and regulated by Italian law. Any and all disputes arising out of or in any way connected with these general terms and conditions of business and the sale of the Services shall be settled by the Court of the Customer’s place of residence or, alternatively, by the competent court.